On or around September 7, 2023, Prestige Care became aware of suspicious activity on our computer network. Prestige Care immediately launched an investigation and determined that our network had been infected with malware, which prevented access to certain files on the system.

Through our investigation, we determined that, an unauthorized actor may have had access to certain systems that stored personal and health information on September 7, 2023.  Prestige Care is undertaking an extensive and time intensive review of what information was potentially impacted and to whom that information relates. On December 18, 2023, Prestige Care determined that information related to certain current former employees and residents was present in its systems.  Although Prestige Care has no evidence of any identity theft or fraud in connection with this incident, Prestige Care began providing notice to those individuals whose information was impacted.  While the information impacted varies by individual, the types of information that could have been impacted includes: Social Security number, driver’s license number and/or state identification number, financial account information, health insurance information, medical information, email or username and password, date of birth, passport number, taxpayer identification number, employer identification number, employer assigned identification number, and military identification number.

Prestige Care is providing notice and complimentary access to credit monitoring services to individuals whose information was impacted in this event.    Prestige Care also notified the U.S. Department of Health & Human Services’ Office for Civil Rights and relevant state authorities.  Individuals who have questions about this incident can contact our dedicated call center at 1-844-711-0795, between the hours of 8:00 am to 8:00 pm ET, Monday through Friday, excluding holidays.

Prestige Care encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports for suspicious activity. Prestige Care is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts

P.O. Box 105069
Atlanta, GA 30348

P.O. Box 9554
Allen, TX 75013

P.O. Box 2000
Chester, PA 19016

Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC  20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.