On or around September 7, 2023, Prestige Care became aware of suspicious activity on our computer network. Prestige Care immediately launched an investigation and determined that our network had been infected with malware, which prevented access to certain files on the system.

Through our investigation, we determined that an unauthorized actor may have had access to certain systems that stored personal and health information on September 7, 2023. Prestige Care is reviewing those systems and files to confirm what information was stored therein, and to whom the information relates. Our review, which remains ongoing, determined that information related to certain current and former employees and residents was present within the impacted systems. While the information impacted varies by individual, the types of information that could have been impacted includes name, social security number, date of birth, medical information, and health insurance information.

Prestige Care is providing individuals with notice of this incident whose information was impacted. Prestige Care also notified the U.S. Department of Health & Human Services’ Office for Civil Rights and relevant state authorities. Individuals who have questions about this incident can contact our dedicated call center at 1-844-711-0795 between 8 a.m. – 8 p.m. Eastern time Monday – Friday.

Prestige Care encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports for suspicious activity. Prestige Care is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files. The relevant contact information is below:

P.O. Box 105069
Atlanta, GA 30348

P.O. Box 9554
Allen, TX 75013

P.O. Box 2000
Chester, PA 19016

Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC  20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.